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Case Study 3

The full Case Study 3 is available to download on the staff virtual website, located at: virtuewebservices.com/staff-virtual-demo/case-studies/

 

Client: CM Management Company

Industry: Diversified

Geography: Global

On The Web: casamarco.com

Services: Executive Level Virtual Assistants, Data Entry, Accounting, Customer Service

Delivery Model: Outsourcing

 

CM Management Partners Inc (CM) is a privately held entity that incubates companies and helps them to develop their full potential.

 

CM currently has a portfolio of eight companies, three of which sell globally and to the public. Marco Fine Arts (www.mfatalon.com), Chic Canvas (www.chiccanvas.com) and Erin Condren Design (www.erincondren.com).

 

CM companies are known for consistently pushing the envelope, integrating new methodologies across divergent industries while maintaining the integrity and consistency that are prerequisites to a high standards of quality.

 

By outsourcing many of their business and customer support functions to Staff Virtual, CM was able to become more efficient because they now have staff working around the clock. The firm has also been able to respond more effectively in times of increased demand by outsourcing their non core-competencies to us, which were time-consuming, repetitive, and a drain on in-house resources.

 

Outsourcing also improved their ability to deliver a better customer experience consistently aligned around customer needs, while drastically reducing overhead and payroll costs.

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Uploaded on March 7, 2012
Taken on March 7, 2012