SML Notebook / 2005 / SML

Notes from IIT Strategy Symposium, 2005-10-26

 

Opportunites for Innovation

 

1. Product Innovation

+ Looking at users, not their products + their tools

+ Look at markets (space, place where business takes place)

+ Focus on end-to-end experience

 

2. Process Innovation

+ Iterate

+ Collaborate / talk in groups

+ Don't make decisions. Delegate to experts

+ Utilize prototyping to rive decision making. Guide it.

 

3. Organization Innovation

+ Train organization to work with designers

+ Find people with right skills

+ Define objectives — and how they perform

 

How JPMorgan Chase is driving Innovation

 

Clear POV

+ Articulate business value

+ Clearly defined roles — what we do / how we do it

+ Skills + resources required

 

Promotion

+ What defines good — vocabulary

+ Educate partners + leadership

 

Process

+ Create shared process

+ Input / output / response

+ Invest in customer input

 

Build relationships with clients

+ Partnerships

+ Build persona relationships

+ Understand roles

 

People

+ View barriers as opportunities

+ Understand reality

+ Progress vs tradeoffs

 

Related SML

SML Flickr: SML Notebook

SML Notebook

 

SML Copyright Notice

©2005 See-ming Lee / SML Flickr / SML Universe. All rights reserved.

Done