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Jeff Bezos' Top Ten Maxims,Decode- 杰夫 贝索斯的前10大准则
1.Base your strategy on things that won't change.
2.Obsess over customers.
3.We are willing to be misunderstood for long periods of time.
4.There are two kinds of companies:Those that try to charge more and Those that work to charge less.We will be the second.
5.Determine what your customers need, and work backwards.
6.Our culture is friendly and intense,But if push comes to shove We'll settle for intense.
7.If you want to be inventive,you have to be willing to fail.
8.In the old world, you devoted 30% of your time to building a great service and 70% of you time to shouting about it,In the new world,That inverts.
9.Everyone has to be able to work in a call center.
10.This is day 1 for Internet.We still have so much to learn.
1.你的策略要基于那些不会发生改变的东西上。
2.围绕着客户。
3.我们愿意在很长的时间被误解。
4.世上有两种公司：一种尝试索取更多，另一种致力于要得更少。我们愿意成为第二种。
5.确定你客户需要什么，再倒回头工作。
6.我们的文化是友好和热情的。如果非要做出个选择，我们愿意接受热情。
7.如果你想创新，你就必须愿意失败。
8.在旧的世界里，你用你30%的时间去建立一个伟大的服务并用其余70%时间去为之宣传，在新的世界里，正好相反。
9.每个人都必须能在客户服务中心工作。
10.这是互联网的第一天，我们仍然有许多东西要学。
Jeff Bezos' Top Ten Maxims,Decode- 杰夫 贝索斯的前10大准则
1.Base your strategy on things that won't change.
2.Obsess over customers.
3.We are willing to be misunderstood for long periods of time.
4.There are two kinds of companies:Those that try to charge more and Those that work to charge less.We will be the second.
5.Determine what your customers need, and work backwards.
6.Our culture is friendly and intense,But if push comes to shove We'll settle for intense.
7.If you want to be inventive,you have to be willing to fail.
8.In the old world, you devoted 30% of your time to building a great service and 70% of you time to shouting about it,In the new world,That inverts.
9.Everyone has to be able to work in a call center.
10.This is day 1 for Internet.We still have so much to learn.
1.你的策略要基于那些不会发生改变的东西上。
2.围绕着客户。
3.我们愿意在很长的时间被误解。
4.世上有两种公司：一种尝试索取更多，另一种致力于要得更少。我们愿意成为第二种。
5.确定你客户需要什么，再倒回头工作。
6.我们的文化是友好和热情的。如果非要做出个选择，我们愿意接受热情。
7.如果你想创新，你就必须愿意失败。
8.在旧的世界里，你用你30%的时间去建立一个伟大的服务并用其余70%时间去为之宣传，在新的世界里，正好相反。
9.每个人都必须能在客户服务中心工作。
10.这是互联网的第一天，我们仍然有许多东西要学。