Formation Of Functional Strategy Module 5

Bacha log, in this Module we are going to see different, different Marketing Strategic

Techniques. To start with Social Marketing, now it aims to increase the acceptability of a

social idea, cause or practice among a target group. Example is campaign for prohibition of

smoking, right. Second example would be P&G, they collect or they donate, right, for every

product that we buy out of which 2 or 3 rupees is donated towards Girl Child Shiksha

Abhiyan. Isn’t it good, yes?

Next we see is Augmented Marketing, now in here it is the provision of additional customer

services and benefit built around the core and the actual products that relate to the

introduction of hi-tech services like, online computer services, etc. Herein example could be

Asian Paints, they give five years warranty on certain paints.

Direct Marketing, is a marketing strategy that interacts directly with the consumers asking

them to make a direct response. Example through catalogues selling, mail, electronic

marketing, Television shopping, etc.

Relationship Marketing, it is a process of creating, maintaining and enhancing strong value

laden relationships with customers and other stakeholders. It will go a long way in building

relationships. Example, Emirates, right, when you fly by Emirates they send a Mercedes,

right, per passenger at your residence, so if it is a family of four, you can even ask for four

Mercedes and they provide. And they pick you up from your door, that is your home till

airport. And again from your destination airport to the hotel a Mercedes service is

provided. Same, British Airways, offers special lounges with showers at 199 airports for

frequent fliers. Isn’t it amazing, yes.

Next, Services Marketing, It is applying the concepts, tools and techniques of marketing to

services. Services is any activity that one party can offer to another that is essentially

 

 

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Uploaded on April 7, 2016