I hate this place.
S:t Görans Sjukhus (hospital). I am furious at this hospital - we seem to have two opposing ideas of what customer service is. Somebody made a small mistake (probably me) reading handwriting a 27 as a 29. So I arrived for my appointment on the 29'th, instead of the 27'th, to have my cast removed and a final Xray. I was in mental misery after a little over 12 weeks of this thing getting in my way and preventing many of my nornal activities, like exercise. (I'm wearing the cast because I broke the scaphoid bone in my hand in a bicycle crash (another bicyclist hit me!).)
I beeged that they spent the 5 minutes to remove the cast and the , maybe, ten minutes to re-xray. But there was no f-ing way they would fitr me in even though the did "fit me in" the day the accident happened. Nobody was willing to spend a tiny extra effort to help this patient who was near suicidal to get this f-ing cast off. Instead I was told I had to wait anoth five days. This whole accident ordeal has been a nightmare and has required me to go to this hospital 5 times. Each of those times took at least 4 hours not including commute time. On the day it occurred, I was in the hospital 6 hours. It was five hours before I got xray'ed. Apparently custower service is not on the priority list of socialized medicine. Low cost is. At none of those times was I given a choice of appointment times, and only once was I given a choice of appointment days. I come when they say come.
I am extremely inconvenienced by the cast so every additional unnecessary day is absolute misery. So when the refused to bother the 10 to 15 minutes to take care of me, I simply became very angered and you dear Flickr wanderer, are reading my wrath.
On a related note, I have had chest pains several times in my life which were all determined not to be a heart problem. In the US, was was rushed immediately into a room and instrumented, given an IV, and had a crowd of three or four around me within minutes. I went to a medial place in Stockholm, not a hospital to be fair, and stepped up to the counter and compliend of chest pains. She told me I had to "take a number and wait." Turns out I had a viral thing and it turns out I had excellent care when I finally graduated to the cardiac unit at Södersjukhuset some 5 hour later. But getting there is a saga of low cost: from the usage of a post-it to write my symptoms on to the slowly improving level of competence of the people I saw: some sort of low end nerse, then a higher nurse, then a regular doctor, and then a doctor who is "more experienced." Some things that I am used to upon entry into any medical office were not done: weighing me, for example.
I hate this place.
S:t Görans Sjukhus (hospital). I am furious at this hospital - we seem to have two opposing ideas of what customer service is. Somebody made a small mistake (probably me) reading handwriting a 27 as a 29. So I arrived for my appointment on the 29'th, instead of the 27'th, to have my cast removed and a final Xray. I was in mental misery after a little over 12 weeks of this thing getting in my way and preventing many of my nornal activities, like exercise. (I'm wearing the cast because I broke the scaphoid bone in my hand in a bicycle crash (another bicyclist hit me!).)
I beeged that they spent the 5 minutes to remove the cast and the , maybe, ten minutes to re-xray. But there was no f-ing way they would fitr me in even though the did "fit me in" the day the accident happened. Nobody was willing to spend a tiny extra effort to help this patient who was near suicidal to get this f-ing cast off. Instead I was told I had to wait anoth five days. This whole accident ordeal has been a nightmare and has required me to go to this hospital 5 times. Each of those times took at least 4 hours not including commute time. On the day it occurred, I was in the hospital 6 hours. It was five hours before I got xray'ed. Apparently custower service is not on the priority list of socialized medicine. Low cost is. At none of those times was I given a choice of appointment times, and only once was I given a choice of appointment days. I come when they say come.
I am extremely inconvenienced by the cast so every additional unnecessary day is absolute misery. So when the refused to bother the 10 to 15 minutes to take care of me, I simply became very angered and you dear Flickr wanderer, are reading my wrath.
On a related note, I have had chest pains several times in my life which were all determined not to be a heart problem. In the US, was was rushed immediately into a room and instrumented, given an IV, and had a crowd of three or four around me within minutes. I went to a medial place in Stockholm, not a hospital to be fair, and stepped up to the counter and compliend of chest pains. She told me I had to "take a number and wait." Turns out I had a viral thing and it turns out I had excellent care when I finally graduated to the cardiac unit at Södersjukhuset some 5 hour later. But getting there is a saga of low cost: from the usage of a post-it to write my symptoms on to the slowly improving level of competence of the people I saw: some sort of low end nerse, then a higher nurse, then a regular doctor, and then a doctor who is "more experienced." Some things that I am used to upon entry into any medical office were not done: weighing me, for example.