Southwest Airlines
Chairman Hersman and Captain Randolph and First Officer Terry of Southwest Airlines. Chairman Hersman flew from Love Field to LAX via El Paso in the jump seat of the Boeing 737-300. The four-hour flight gave the Chairman time to observe the two pilots and listen to their interactions with the air traffic controllers en route. The NTSB placed Improving Pilot and Controller Professionalism on its 2010 Most Wanted List.
Southwest Airlines
Chairman Hersman and Captain Randolph and First Officer Terry of Southwest Airlines. Chairman Hersman flew from Love Field to LAX via El Paso in the jump seat of the Boeing 737-300. The four-hour flight gave the Chairman time to observe the two pilots and listen to their interactions with the air traffic controllers en route. The NTSB placed Improving Pilot and Controller Professionalism on its 2010 Most Wanted List.