The long tail of Helpdesk tickets

"First iteration" area represent the initial knowledge we gave Gabi;

"Second iteration" is the upate to Gabi's knowledge;

The long tail is the problem we're now facing: how can we manage an Artificial Intelliogence with such a parcellization of know-how?

 

See more here.

 

Leeander was so kind to cite this graph in his World Business Forum talk.

Done