Family Room - Window Coverings Yes - Carpet No

The family room is complete except for one major detail. The carpets were supposed to go in this week but the %@#$& person who measured them added it up wrong. Now, 2 to 3 more weeks. I painted the floor white for the time being, and we moved the sofa into the room.

 

Costco Home Decorating gets an F- for customer service. Honestly, when I actually had a job, if a customer did not get what he expected from me, I gave him a call. Always. No doubt of it. It might not be comfortable or easy to make that call, but you do it. Then you try really hard not to screw up the next customer. Costco and their in-home services people do not get it. We tried 5 times to reach them about the mis-measurement and have not received a return call. That should know that this is the best way to turn a miffed customer into a dissed customer who will do nasty mean things like spread the word from here to Timbuktu about the lousy customer service at Costco Home Decorating.

 

A few weeks later it was all worked out.

 

 

Done