How to Assign Tickets and Set up Warranties with Kapture CRM for Service Centers

"The service center CRM is a new offering which can help electronics and appliance companies manage, track and assign customer complaints, enquiries, warranties and service visits through a unified dashboard.

 

 

 

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How to setup warranty in the Field Service CRM?

 

· Go to order detail page

 

· And Click on warranty and maintenance option

 

· Based on the frequency of visits an AMC ticket is generated

 

· Field tickets can then be disposed automatically or manually

 

· Field services agents can create a job cart on the mobile application to capture visit charges.

 

 

With the help of Kapture's Service CRM software companies can increase customer retention through on time field service

 

 

 

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