The Diary of a Hotel Addict
#4: Grand Hyatt Shanghai
© 2010, yohanes.budiyanto
This is probably the most talk-about hotel interiors of all time. Grand Hyatt's soaring atrium has made all the headlines with rave reviews. It is so majestic and futuristic, that you could not help but to be mesmerized by its beauty. You might get a sore neck after a while..
A decade has passed and this atrium stands majestically against the test of time; and so has the hotel itself. It's a solid choice for both business and leisure traveller. Here's the scores:
1. Location: 85
2. Room: 90
3. Bathroom: 90
4. Quality of Bed: 90
5. In-room Tech: 80
6. Service: 60
7. Dining: N/A
8. Facilities: 95
9. Wellness Facilities: 90
10. Design: 95
11. Value: 90
12. View from Room: 100
OVERALL: 87,73
As much as I love the hotel and enjoyed the stay, it was so unfortunate that the good back bone has to be compromised by lousy service. If you look across the score, Hyatt performs extremely well, except for service. After several stays in the past, this is the persistent problem that is so evident on my every stay at this property. Staffs need to look at how The Park Hyatt and The Pen has raised the bar for impeccable service..
Arriving by Rolls Royce at the hotel, virtually everyone neglected me inside, and stood there like a dumb cow. Staff could be violent at times. I was even banned by being shouted from the atrium for taking the atrium pictures; and upon check-out, this was what the China girl said "Did you take anything from the minibar???" in a manner harsher than the Siberian desert's climate; and with a piercing eyes bigger than Anne Hathaway's. Luckily, I did not "take" anything from the minibar. I'm sure there is a capital punishment that comes with it.
It's very unfortunate because I love this hotel, and service glitches like this did not do any good justice to the hotel. The Chinese hospitality is a good decade away from the refinement level found at the top hotels in Tokyo and Hong Kong. It has indeed improved, but it looks like the Grand Hyatt needs to accellerate its learning process.
This issue has been well communicated with the Hotel Manager, and let's see how the hotel spruces up in the future. With current refurbishment program in the pipeline, I am confident that it will only get better.
GRAND HYATT, SHANGHAI
at Jin Mao Tower
88 Century Avenue
Pudong, Shanghai
General Manager: Christopher Koehler
Hotel Manager: Phillip Yu
Executive Chef: Sidney Hardy
Architect: Skidmore Owings and Merril
Interior Designer: Jean Philipe-Heitz
l #1. Park Hyatt l #2. The Peninsula l #3. The Puli Hotel & Spa l #4. Grand Hyatt l
l #5. Hyatt on the Bund l #6. Le Royal Meridien l #7. The St. Regis l
#4: Grand Hyatt Shanghai
© 2010, yohanes.budiyanto
This is probably the most talk-about hotel interiors of all time. Grand Hyatt's soaring atrium has made all the headlines with rave reviews. It is so majestic and futuristic, that you could not help but to be mesmerized by its beauty. You might get a sore neck after a while..
A decade has passed and this atrium stands majestically against the test of time; and so has the hotel itself. It's a solid choice for both business and leisure traveller. Here's the scores:
1. Location: 85
2. Room: 90
3. Bathroom: 90
4. Quality of Bed: 90
5. In-room Tech: 80
6. Service: 60
7. Dining: N/A
8. Facilities: 95
9. Wellness Facilities: 90
10. Design: 95
11. Value: 90
12. View from Room: 100
OVERALL: 87,73
As much as I love the hotel and enjoyed the stay, it was so unfortunate that the good back bone has to be compromised by lousy service. If you look across the score, Hyatt performs extremely well, except for service. After several stays in the past, this is the persistent problem that is so evident on my every stay at this property. Staffs need to look at how The Park Hyatt and The Pen has raised the bar for impeccable service..
Arriving by Rolls Royce at the hotel, virtually everyone neglected me inside, and stood there like a dumb cow. Staff could be violent at times. I was even banned by being shouted from the atrium for taking the atrium pictures; and upon check-out, this was what the China girl said "Did you take anything from the minibar???" in a manner harsher than the Siberian desert's climate; and with a piercing eyes bigger than Anne Hathaway's. Luckily, I did not "take" anything from the minibar. I'm sure there is a capital punishment that comes with it.
It's very unfortunate because I love this hotel, and service glitches like this did not do any good justice to the hotel. The Chinese hospitality is a good decade away from the refinement level found at the top hotels in Tokyo and Hong Kong. It has indeed improved, but it looks like the Grand Hyatt needs to accellerate its learning process.
This issue has been well communicated with the Hotel Manager, and let's see how the hotel spruces up in the future. With current refurbishment program in the pipeline, I am confident that it will only get better.
GRAND HYATT, SHANGHAI
at Jin Mao Tower
88 Century Avenue
Pudong, Shanghai
General Manager: Christopher Koehler
Hotel Manager: Phillip Yu
Executive Chef: Sidney Hardy
Architect: Skidmore Owings and Merril
Interior Designer: Jean Philipe-Heitz
l #1. Park Hyatt l #2. The Peninsula l #3. The Puli Hotel & Spa l #4. Grand Hyatt l
l #5. Hyatt on the Bund l #6. Le Royal Meridien l #7. The St. Regis l