The Impossible Task

Well, apparently, IMPOSSIBLE PROJECT doesn't like people complaining about their product.. sigh...

 

Here's my original tweet yesterday (Their last reply should have been their first reply):

 

"@jacksonting

I have mixed feelings about impossible project's quality control, it's a mixed bag of good, bad and the plain ugly. #ImpossibleProject"

 

 

Here's their First reply:

 

"@ImpossibleUSA

@jacksonting sounds like our film isn't for you. have you thought about getting a packfilm camera and shooting fuji packfilm?"

 

 

And my response:

 

"@jacksonting

@ImpossibleUSA does that mean #ImpossibleProject doesn't care about quality consistency? I have a few defected film packs, refunds? ;)"

 

 

Here's their reply:

 

@ImpossibleUSA Impossible Project

@jacksonting of course we care about quality, what a silly thing to say. you obviously haven't been following our progress.

 

 

And my response:

 

@jacksonting

Jackson Ting

@ImpossibleUSA I spent hundred of dollars on your products, and this is how u treat ur customers? Perhaps review your last reply to me?

 

 

Here's their reply:

 

@ImpossibleUSA Impossible Project

@jacksonting our last reply was completely honest, you posted a snarky comment saying we didn't care about quality & asking for a refund.

Sep 06, 3:12 AM via web

 

 

My reply:

 

@ImpossibleUSA Snarky? A good customer service is never to judge ur customers but to be judged. I will visit ur NYC store later this week ;)

 

 

Their reply (Perhaps should have been their First reply ;))

 

@ImpossibleUSA Impossible Project

@jacksonting once again, if you were truly following us you'd know we care about our customers & do our best to help but we need more info.

 

 

My reply:

 

@ImpossibleUSA Thanks for being rude to your customer and also blocking my twitter account. I will seek cust. support! #impossibleproject

Done