insky
little machiavellians
"When white-collar people get jobs, they sell not only their time and energy but their personalities as well. They sell by the week or month their smiles and their kindly gestures, and they must practice the prompt repression of resentment and aggression. For these intimate traits are of commercial relevance and required for the more efficient and profitable distribution of goods and services. Here are the new little Machiavellians, practicing their personable crafts for hire and for the profit of others, according to rules laid down by those above them" (White Collar: The American Middle Classes, 1951, p. xvii).
C. Wright Mills
little machiavellians
"When white-collar people get jobs, they sell not only their time and energy but their personalities as well. They sell by the week or month their smiles and their kindly gestures, and they must practice the prompt repression of resentment and aggression. For these intimate traits are of commercial relevance and required for the more efficient and profitable distribution of goods and services. Here are the new little Machiavellians, practicing their personable crafts for hire and for the profit of others, according to rules laid down by those above them" (White Collar: The American Middle Classes, 1951, p. xvii).
C. Wright Mills