Back to albums list

Know Customers - OOW14

by IBMandOracle

Oracle OpenWorld 2014 attendees discuss what they wish they knew about their customers.

Watch the video:
bit.ly/customers14

14 photos · 33 views

How fast are they going to move to the cloud?

I would like to know where they feel there is weakness in the cloud, and how we can make it better.

What's their biggest hot button that I can help them solve?

What are their points of pain? How can we help them to do a better job with what they do?

I would like to know when they are having problems and how I could fix those problems on demand.

What are their biggests challenges and hurdles as it relates to implementing any version of an ERP system or mobility or big data?

What do you need to happen for you to be more successful? Talk to us about the business level of what you are trying to do, not just about bits and bytes and code.

What they are willing to tolerate as far as interface. What features and functions they absolutely need to have, and what they want to have, and which ones are absolutely critical to their line of business, and how they do their jobs on a daily basis.

I would like to know where they see their business going in the next few years and where they would like to see the most innovation.

Being able to predict what it is they are going to want before they realize they actually want it.

How often are they using the equipment? How often is it breaking between the times that we are visiting? And more importantly than that, where are they actually getting the parts to service the equipment when they are not using us?

Where the heck are they? Well, I know where they are, but I don't know where the next ones are.

I would always love to know more about their personal experiences about what they are going through on an individual basis. We can always crunch numbers, we can always look at statistics of customer satisfaction, but it is harder to get the real experien

What is going to make them return a phone call or an email?