Harris County Public Library
Winner: Luann Nguyen, Maud Marks
I am nominating Luann Nguyen, Head of Circulation at MM, for the Shining Star Award. Luann sets a wonderful example for the entire branch staff in the way she conducts her work and in her relations with others.
Luann is concerned for the library as a whole and is good at getting others to see the big picture, beyond her own department and branch level. Her talent lies in her ability to encourage other staff members to accept changes readily by learning to see the benefits to the entire system. She thinks beyond what's in it for me and encourages others to do so as well.
She spends time and effort building her circulation staff into a team. Each person's opinion counts and often we do take action based on their recommendations. She updates staff weekly with discussions of policy/ procedure changes. She makes sure each person is well trained in his or her own job and that each is trained to assist the others as the need arises.
What I really admire in Luann is the way she leads by example. Her customer relations are always excellent and an inspiration to others. She deals well and tactfully with difficult situations and, by her example, shows the others how to do the same. She has turned more than one potential customer complaint into a customer compliment. She is an excellent role model.
Luann's work is exemplary. Her attention to detail is an important part of her work. She does not let problems fall through the cracks. She follows up on any problem she encounters until it is resolved successfully. She is actually relentless in her perseverance and it is definitely to our benefit as well as to our customers . She is always thinking ahead and aware of the consequences of various actions. She is an inspiration. This is an invaluable trait in a leader.
Winner: Luann Nguyen, Maud Marks
I am nominating Luann Nguyen, Head of Circulation at MM, for the Shining Star Award. Luann sets a wonderful example for the entire branch staff in the way she conducts her work and in her relations with others.
Luann is concerned for the library as a whole and is good at getting others to see the big picture, beyond her own department and branch level. Her talent lies in her ability to encourage other staff members to accept changes readily by learning to see the benefits to the entire system. She thinks beyond what's in it for me and encourages others to do so as well.
She spends time and effort building her circulation staff into a team. Each person's opinion counts and often we do take action based on their recommendations. She updates staff weekly with discussions of policy/ procedure changes. She makes sure each person is well trained in his or her own job and that each is trained to assist the others as the need arises.
What I really admire in Luann is the way she leads by example. Her customer relations are always excellent and an inspiration to others. She deals well and tactfully with difficult situations and, by her example, shows the others how to do the same. She has turned more than one potential customer complaint into a customer compliment. She is an excellent role model.
Luann's work is exemplary. Her attention to detail is an important part of her work. She does not let problems fall through the cracks. She follows up on any problem she encounters until it is resolved successfully. She is actually relentless in her perseverance and it is definitely to our benefit as well as to our customers . She is always thinking ahead and aware of the consequences of various actions. She is an inspiration. This is an invaluable trait in a leader.