Delivering Business Value Through Continuous Improvement (A Panel Discussion)

Gene Rawls, Vice President, Continuous Improvement, Wells Fargo Financial Don Toland, Senior Director of Product Strategy, Qwest Moderated by Connie Moore, Vice President, Research Director, Forrester Research

 

Continuous improvement projects should not be the streamlined, antiseptic

efforts that they often sound like. At its heart, continuous improvement is about

change, and that strikes fear in the hearts of many a businessperson and IT

professional alike. IT often sees chaos everywhere — whether it is from

businesspeople making process and business rule changes or valid concerns

about testing and performance. And once it gets over its initial euphoria, the

business faces the daunting task of massive culture change before business

process management (BPM) delivers real value. For this panel, two process

executives with experience in BPM will share their views on how continuous

improvement teams can tap into the constant, relentless changes that all

companies go through to power business process automation that finally keeps

pace with the business.

Done