Hey Hindustan Times I Still Have Not Got My Coupons .. Your Subscription Dept Sucks

Dispatch details of your HT Coupon Subscription ( Coupon Number : 40901062 ) message received on 6 April 2015

 

Dear Mr. Firoze,

 

This is with reference to your below email regarding your HT Subscription coupons bearing coupon Number : 40901062 .

 

 

 

We would like to inform you that the coupons have been dispatched via India Post, airway bill number : EA733097584IN from our end on 01-APR-15. As per the current status, the shipment is In Transit. Please be assured that the coupons will be delivered at the earliest.

 

 

 

Regret for all the inconvenience caused.

 

 

Best Regards,

 

Hajra

 

Team Hindustan Times

 

I sent a message today

 

Hi this is to inform you that today is 10 April and I have not received my coupons ,, I would suggest you send me a new lot or cancel my subscription.. I cant take it anymore

 

Thanks

Firoze Shakir

 

update .. 13 April 2015

 

Dear Mr. Shakir,

 

We understand from your email, that the HT Subscription coupons bearing coupon Number : 40901062 are not received at your end.

 

We will ensure the necessary investigation is done at our end. The investigation with the courier partners will take some time and hence request you to bear with us till then.

 

Best Regards,

Vaibhav

Team Hindustan Times

 

update 16 April 1 .00 pm

 

I spoke to their departmental head , now they are investigating why the Indian Postal Services have failed to deliver my coupons ,, sadly they still defend their company but not the shoddiness and lethargic attitude ,, its because I sent them mail that I wanted to talk to their Senior that he called me ,, I can still assure myself being the oldest Subcriber of Hindustan Times .. their house is not in order and their Subscription Department Sucks Big..

I am really sorry that I read Hindustan Times ,, touted as No1 Paper of Mumbai with bad after sales service ,,,

 

 

Message received From HT Team 16 April 2015

 

Dear Mr. Shakir,

 

Greetings!!!

 

We will take this matter with INDIA POST to track your coupons and confirm the correct delivery or recall them if undelivered. This usually takes 20 working days. Meantime we would request you to ask your vendor to start delivering Hindustan Times to you. Rest assured we will follow up to ensure a timely closure and get your coupons delivered to you.

 

Best Regards,

Vaibhav

Team Hindustan Times

 

I get my coupons ....21 April 2015

My message to Hindustan Tiimes

 

I had gone to the Post Office Bandra and given my hand written complain to the Post Master ..

 

After an hour the post man arrived with my coupons he said they were accidentally put in the box of 502 and si I got the coupons

 

Thanks

I am sure whatever your idea of being partner with Indian Posts maybe fine in rural areas but had you used a corier service I would have not gone through so much stress and pain

 

I hope you understand ,, you will if you step into my shoes .. of a senior citizen

 

Take Care

Firoze Shakir

 

Done