FedEx Home Delivery has earned its place on my boycott list…
After 2 phone calls, 2 hours of driving, and approximately 2 gallons of gas I should be holding a new Canon Digital Rebel XTi. Instead I have these… photos of the location I was sent to under the premise that I could *actually* pick up my delivery here rather than have it left on my doorstep.
I don’t think it’s fair that I have to sign the clause stating that FedEx will not be liable for any loss or damage that results from the shipment being left “as requested” when such delivery is the only option.
The evening unfolds as follows:
6:12pm
Arrive home after work and call FedEx (per instructions on the door tag) inquiring about alternatives to having my package left on my porch. Was told that I could go to their facility at 7600 S Santa Fe in Houston, TX to retrieve it. I asked if there was a phone number I could call to confirm that my package was there (and not still out on a delivery truck) and get driving directions, but was informed that 1.800.GoFedEx is the only number they have. (Translation: The only number they give out.) I was ensured that the package would be there and they would be open (closing at 8pm).
6:55pm
Arrive at 7600 S Santa Fe. Prospects do not look good. Knock on doors, ring door bells, look for signs of life… Nothing. Just one man operating a forklift for the pottery place next door.
7:00pm
Call FedEx again. Explain the situation. Am told that I can go to 7600 S Santa Fe… Explain that I AM at that location and that there is no sign of life… The representative tries to call the Houston location, but no one answers. I’m told that nothing can be done… that I can sign the door tag for home delivery. (Really? Does he think I didn’t consider this before driving across town?)
7:20pm
Leave Santa Fe business park. Jaded. Plan to post on Flickr.
8:00pm
Arrive home empty-handed.
Bottom line: Just be straight with me. Don’t pretend your service is better than it is.
FedEx Home Delivery has earned it place on my boycott list… Right next to Office Max.
FedEx Home Delivery has earned its place on my boycott list…
After 2 phone calls, 2 hours of driving, and approximately 2 gallons of gas I should be holding a new Canon Digital Rebel XTi. Instead I have these… photos of the location I was sent to under the premise that I could *actually* pick up my delivery here rather than have it left on my doorstep.
I don’t think it’s fair that I have to sign the clause stating that FedEx will not be liable for any loss or damage that results from the shipment being left “as requested” when such delivery is the only option.
The evening unfolds as follows:
6:12pm
Arrive home after work and call FedEx (per instructions on the door tag) inquiring about alternatives to having my package left on my porch. Was told that I could go to their facility at 7600 S Santa Fe in Houston, TX to retrieve it. I asked if there was a phone number I could call to confirm that my package was there (and not still out on a delivery truck) and get driving directions, but was informed that 1.800.GoFedEx is the only number they have. (Translation: The only number they give out.) I was ensured that the package would be there and they would be open (closing at 8pm).
6:55pm
Arrive at 7600 S Santa Fe. Prospects do not look good. Knock on doors, ring door bells, look for signs of life… Nothing. Just one man operating a forklift for the pottery place next door.
7:00pm
Call FedEx again. Explain the situation. Am told that I can go to 7600 S Santa Fe… Explain that I AM at that location and that there is no sign of life… The representative tries to call the Houston location, but no one answers. I’m told that nothing can be done… that I can sign the door tag for home delivery. (Really? Does he think I didn’t consider this before driving across town?)
7:20pm
Leave Santa Fe business park. Jaded. Plan to post on Flickr.
8:00pm
Arrive home empty-handed.
Bottom line: Just be straight with me. Don’t pretend your service is better than it is.
FedEx Home Delivery has earned it place on my boycott list… Right next to Office Max.