Digitcom
Digitcom book
Help! You want to buy a new phone system for your office. Now you have started doing some research only to realize that all of the options and conflicting information you have received has you more confused than before you started. Now where do you turn?
This book should help. Author Jeff Wiener lays it all out.
First he explain the concepts ? Voice over IP. Circuit switched … all of the confusing terms you might come across as you research phone systems.
Next, he talks about the GLUE that holds a properly designed Voice over IP (VoIP) network together: cabling, and switches, and even some of the misconceptions surrounding Voice over IP, and circuit-switched phone systems.
How about features? He looks at some of the more popular features you might want to make sure are available in your new phone system. Features like: Call Center queues (some people call them hunt groups or ACD?s), Unified Messaging, silent call recording, conference bridges, interactive voice response, wireless handsets, and integration with tools like Outlook and other CRM packages. This book will be available commercially on Amazon.com in October 2009. The normal retail price is $15.95 in Canada, or $13.95 in the US. If you purchase the book through this web site, send an email to sales@digitcom.ca (mention this site), and we'll send you a copy for $6 PLUS shipping.
Digitcom book
Help! You want to buy a new phone system for your office. Now you have started doing some research only to realize that all of the options and conflicting information you have received has you more confused than before you started. Now where do you turn?
This book should help. Author Jeff Wiener lays it all out.
First he explain the concepts ? Voice over IP. Circuit switched … all of the confusing terms you might come across as you research phone systems.
Next, he talks about the GLUE that holds a properly designed Voice over IP (VoIP) network together: cabling, and switches, and even some of the misconceptions surrounding Voice over IP, and circuit-switched phone systems.
How about features? He looks at some of the more popular features you might want to make sure are available in your new phone system. Features like: Call Center queues (some people call them hunt groups or ACD?s), Unified Messaging, silent call recording, conference bridges, interactive voice response, wireless handsets, and integration with tools like Outlook and other CRM packages. This book will be available commercially on Amazon.com in October 2009. The normal retail price is $15.95 in Canada, or $13.95 in the US. If you purchase the book through this web site, send an email to sales@digitcom.ca (mention this site), and we'll send you a copy for $6 PLUS shipping.