Surely they cannot be serious

Actually, they were.

 

I can just imagine the conversation in the store.

 

Customer: I'd like to buy some lounge furniture please

 

Assistant: Yes we do several types, which one is it.

 

Customer: The rattan effect plastic one please

 

Assistant: can you please give me the name

 

Customer: It starts with "M"

 

Assistant: I really need you to tell me the name so we get you the right one

 

Customer: Actually I think I'll leave it thanks.

Done