Amazing @fitbit customer service. They gave me a charger. The dude biked to my house & hand delivered it!
I forgot to bring my charger. I was desperate to find a charger bc I use my fitbit everyday to track my activity (it's important to me). I tweeted/FB'd my request to use someone's charger for 30 minutes, but it was fitbit that answered first, directing me to their customer service.
Customer service answered within hours & said they'd ship me a charger for free. And then guess what: an hour later I got an email from the CS rep Andrew, letting me know he'd personally delivered the fitbit to me (he biked up the hill to my house) and left it in my mailbox.
EPIC. Amazeballs.
Customer Service Support Story of the Year.
I love my fitbit (it keeps me healthy/moving & I've lost 20 lbs using it)...and now I feel even better about the company behind the device.
This restores some of my faith in the world.
Also Andrew is an A+ player.
Amazing @fitbit customer service. They gave me a charger. The dude biked to my house & hand delivered it!
I forgot to bring my charger. I was desperate to find a charger bc I use my fitbit everyday to track my activity (it's important to me). I tweeted/FB'd my request to use someone's charger for 30 minutes, but it was fitbit that answered first, directing me to their customer service.
Customer service answered within hours & said they'd ship me a charger for free. And then guess what: an hour later I got an email from the CS rep Andrew, letting me know he'd personally delivered the fitbit to me (he biked up the hill to my house) and left it in my mailbox.
EPIC. Amazeballs.
Customer Service Support Story of the Year.
I love my fitbit (it keeps me healthy/moving & I've lost 20 lbs using it)...and now I feel even better about the company behind the device.
This restores some of my faith in the world.
Also Andrew is an A+ player.