Cincom Synchrony Central

Cincom Synchrony Central is the administrator’s “command center” that provides quick access to all of the configuration tools, monitors and reports from a single desktop, through a single sign-on. Essentially, all of the tools needed to effectively grow and manage the contact center are brought together in a single desktop including:

 

* Real-time monitor

* Knowledge manager

* Configuration manager

* Queue manager

* Workflow editor

* Analytics and reporting

 

Done