united 'csc' - customer service center - at dulles, exhausted agents, deflated customers

this woman was lovely, although she was beside herself trying to get everyone re-booked and, when that failed, vouchered. i already knew there was no way to get out that night so i was rather (a little) patient. my legs still hurt. this phone call was her trying to get more agents to help out the people, who'd now waited in line about two hours.

Done