Best Practices Gurus
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ITIL Continual Service Improvement 2011 edition
Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.
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Uploaded on July 14, 2011
Taken on July 13, 2011
ITIL Continual Service Improvement 2011 edition
Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.
826
views
0
faves
0
comments
Uploaded on July 14, 2011
Taken on July 13, 2011