Best Practices Gurus
BPGurus
ITIL Service Operation 2011 edition
Introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former ITIL V2 Service Support and Service Delivery books, which have been updated where necessary
791
views
0
faves
0
comments
Uploaded on July 14, 2011
Taken on July 13, 2011
ITIL Service Operation 2011 edition
Introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former ITIL V2 Service Support and Service Delivery books, which have been updated where necessary
791
views
0
faves
0
comments
Uploaded on July 14, 2011
Taken on July 13, 2011