Manager, Information Architecture: Barnes & Noble.com

* Built and oversaw information architecture department, setting company standards for both process and practice.

 

* Communicated the value of information architecture throughout the organization, resulting in need for more involvement by information architects on all project work.

 

* Created consistent templates for search results and product pages, increasing page performance, decreasing stress on servers, and streamlining process for changing the site’s most critical pages.

 

* Overhauled the clunky and awkward search and purchase process, gathering feedback from usability testing, customer service, and product-line experts; increasing sales by over 30%.

 

* Coordinated and designed in-house usability testing, leveraging available resources to gain valuable feedback; Participated in developing prototypes for external usability testing.

 

* Documented functional specifications for dynamic and CMS-driven pages that serve as best design practices for technology teams.

 

Done