"We're Always Happy To Help"
Now I'll say straight off that the Asda staff were indeed 'happy to help' so well done to them. Plus the company has successfully managed a run of 70+ home deliveries without mishap which is some achievement in modern Britain. Not last night though!
As time ticked by for our 20.00-22.00 slot we began to speculate if they would pass their previous 22.04 record for a latest ever arrival. So it was a bit of a surprise when the phone never rang because the driver was lost and needed 'talking in' to the delivery address. In fact we were worried that he / she had been in an accident, perhaps hitting a deer or ending up in a ditch.....not uncommon events in the dark of a rural Dorset night.
I picked up the trail this morning. Driving down to the local store seemed the easiest way of sorting things out. Yes, the lady behind the customer service desk was 'happy to help'. She phoned down to her colleague in the Home Delivery / Click and Collect department who rummaged around for a couple of minutes and discovered the missing order still in the freezer / chiller / storage compartments of a delivery van. "Would I like to collect it from the Click and Collect?" "Yes I would"
Moving the car to the C&C point, the 'happy to help' supervisor was waiting. She had no idea what had happened. However, it wasn't a road accident as she said "the first thing I usually hear about when I arrive for work is if there has been an accident the night before. I've heard nothing" She did reveal that the driver, who I won't name, was relatively new and that she would find out later from him what happened. He would be given further "training" especially with regard to contacting customers directly by phone if there was a problem.
Of course the service / delivery charge of a £1 was refunded. Unpacking back at base, a further twist in the tale revealed that we had all the ordered products but with several bonus items - a large bag of Mc Cain's French Fries, 6 medium free-range eggs and Cornish Clotted Cream Ice Cream. No doubt some other customer(s) will have been contacting the 'happy to help' team.
Everything was situated by 0900!
"We're Always Happy To Help"
Now I'll say straight off that the Asda staff were indeed 'happy to help' so well done to them. Plus the company has successfully managed a run of 70+ home deliveries without mishap which is some achievement in modern Britain. Not last night though!
As time ticked by for our 20.00-22.00 slot we began to speculate if they would pass their previous 22.04 record for a latest ever arrival. So it was a bit of a surprise when the phone never rang because the driver was lost and needed 'talking in' to the delivery address. In fact we were worried that he / she had been in an accident, perhaps hitting a deer or ending up in a ditch.....not uncommon events in the dark of a rural Dorset night.
I picked up the trail this morning. Driving down to the local store seemed the easiest way of sorting things out. Yes, the lady behind the customer service desk was 'happy to help'. She phoned down to her colleague in the Home Delivery / Click and Collect department who rummaged around for a couple of minutes and discovered the missing order still in the freezer / chiller / storage compartments of a delivery van. "Would I like to collect it from the Click and Collect?" "Yes I would"
Moving the car to the C&C point, the 'happy to help' supervisor was waiting. She had no idea what had happened. However, it wasn't a road accident as she said "the first thing I usually hear about when I arrive for work is if there has been an accident the night before. I've heard nothing" She did reveal that the driver, who I won't name, was relatively new and that she would find out later from him what happened. He would be given further "training" especially with regard to contacting customers directly by phone if there was a problem.
Of course the service / delivery charge of a £1 was refunded. Unpacking back at base, a further twist in the tale revealed that we had all the ordered products but with several bonus items - a large bag of Mc Cain's French Fries, 6 medium free-range eggs and Cornish Clotted Cream Ice Cream. No doubt some other customer(s) will have been contacting the 'happy to help' team.
Everything was situated by 0900!