IP Gen
Phone System Sales People
5.Too many customers per account manager in most Telco’s
It takes several (5+) years, endless training sessions and raw experience to have any real hope of understanding the technology in modern Voice and Data Networks. This means that most customers have to put up with unsuitably qualified, inexperienced account managers who are forced into reactive modes due to the high customer to account manager ratios.
Would you trust your business with an inexperienced Accountant or perhaps a 1st year Solicitor?
I’ve lost count of the times I’ve heard “we have an account manager, but we never hear from them and we can never raise them on the phone”.
1300 851 411
www.flickr.com/photos/81077644@N03/7429940052/in/photostream
Phone System Sales People
5.Too many customers per account manager in most Telco’s
It takes several (5+) years, endless training sessions and raw experience to have any real hope of understanding the technology in modern Voice and Data Networks. This means that most customers have to put up with unsuitably qualified, inexperienced account managers who are forced into reactive modes due to the high customer to account manager ratios.
Would you trust your business with an inexperienced Accountant or perhaps a 1st year Solicitor?
I’ve lost count of the times I’ve heard “we have an account manager, but we never hear from them and we can never raise them on the phone”.
1300 851 411
www.flickr.com/photos/81077644@N03/7429940052/in/photostream