Assignment3_PTC

Warranty software (www.4cs.com) is a global product containing various sub-products that are distributed

based on varying needs of customers. These sub-products include iWarranty, iParts, iService, iSupport and

iFleet. Within iWarranty, we have various specializations---iWarranty SE, iWarranty TPA, iWarranty EW, iWarranty Field

Service Rapid Response. All of the products or specializations make use of a number of open source and

proprietary software tools. It is necessary to have a quality measure for both types of tools. Specifically for

open source tools, we should have a global mechanism that guarantees the quality. This diagram presents the visual

representation of all the open source and non open source tools used to produce warranty software products and their

interactions. Also, it emphasizes where open source certification is desirable.

Done