Hair Problems

I'm not sure if anyone else has had this problem, but I can't for the life of me remove the hair product from MM Jade and Cloe. It won't come out no matter what I do. The strange thing is I'm usually able to get Bratz hair silky smooth pretty easily. A portion of their hair is just clumped together and the texture is almost glue-like. Maybe I'm just being picky but it's bothering me :/ if anyone has any ideas on how to remove it I'd be so grateful 💕

Done