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Geraldine Chua, ION Orchard
Where ability and rules permit, Geraldine never says “NO” to customers. She consistently strives at her best to fulfil customers’ urgent requests, even if it means to sacrifice her time.
Once, a customer approached Geraldine at Orchard branch to open an account just before the branch closing hours. However, the customer had left her IC inside her car parked at Somerset. Instead of turning the customer away, Geraldine offered to wait for her to retrieve her IC from her car. Geraldine then assisted the customer to open an account and applied for a credit card even though the interaction had already gone beyond branch hours. Because of her sincerity and passion towards serving the customer, Geraldine was complimented by her customer, “Thumbs up for having a staff like Geraldine who is an asset to OCBC”.
With her patience and care showered upon all customers, even difficult ones, Geraldine’s genuine service attitude has won her peers’ admiration and her customers’ gratitude.
Geraldine Chua, ION Orchard
Where ability and rules permit, Geraldine never says “NO” to customers. She consistently strives at her best to fulfil customers’ urgent requests, even if it means to sacrifice her time.
Once, a customer approached Geraldine at Orchard branch to open an account just before the branch closing hours. However, the customer had left her IC inside her car parked at Somerset. Instead of turning the customer away, Geraldine offered to wait for her to retrieve her IC from her car. Geraldine then assisted the customer to open an account and applied for a credit card even though the interaction had already gone beyond branch hours. Because of her sincerity and passion towards serving the customer, Geraldine was complimented by her customer, “Thumbs up for having a staff like Geraldine who is an asset to OCBC”.
With her patience and care showered upon all customers, even difficult ones, Geraldine’s genuine service attitude has won her peers’ admiration and her customers’ gratitude.