AssessmentCompany.com
Customer Service Profile™ (CSP)
Customer Service Profile™ (CSP)
The Customer Service Profile™ (CSP) measures how well a person fits specific customer service jobs in your organization. It is used primarily for selecting, on-boarding, and managing customer service employees.
The CSP also looks at what your current and future employees believe is a high level of customer service, while at the same time showing whether or not they align with the company’s perspective. We have a general industry version of this assessment as well as vertical specialties in hospitality, healthcare, financial services, and retail.
Customer Service Profile™ (CSP)
Customer Service Profile™ (CSP)
The Customer Service Profile™ (CSP) measures how well a person fits specific customer service jobs in your organization. It is used primarily for selecting, on-boarding, and managing customer service employees.
The CSP also looks at what your current and future employees believe is a high level of customer service, while at the same time showing whether or not they align with the company’s perspective. We have a general industry version of this assessment as well as vertical specialties in hospitality, healthcare, financial services, and retail.