156:365 Train wreck

Tech support part 87 . . . ok, i don't know if it's really part 87, but it feels like it . . . seriously, this is me on the phone working out the issues on my computer that were CREATED by tech support back in November (as seen in 97:365 Tech Support FAIL). Today i was escalated to a senior technician. As we had some time to kill while things were downloading and uploading, he shared with me that his job is actually to train technicians and Apple Geniuses, and that normally he doesn't get involved directly with customers. When i asked why he was involved with me he said, "well, i get involved in customer cases when they . . . erm . . . become train wrecks."

 

Ahahahah!

 

i learned today that when it was suggested that i upgrade to Snow Leopard, at the time, it was bad advice. Worse, once upgraded, when i was told to then downgrade that was not only bad advice and not only a terrible use of my time, but it's against Apple protocol. When i was further asked to archive and install the system on no fewer than 6 separate occasions i was "breaking things in the background." That's ggggrrrrreeeeeeaaaaaatttt.

 

Thank you, Steve H. (last name omitted to protect him from getting smacked down) for not only wasting 15 hours of my life, but for creating even worse problems than i knew of. Thank you for giving me bad, bad advice that i objected to, but that you insisted on despite it being expressly against the Apple Care protocol.

 

i can't kick your ass, but i can wag my finger at you sternly. i hope someday someone steals hours and days from your life, leaving you not only with your problem unresolved but with more problems than you started with.

 

In order to emphasize the point of "train wreck" you can see that i look like a box of ass today - you know, anything for my pictures :)

Done