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Chat InformationWelcome to AT&T Technical Support Chat. My name is 'Amanda Jennings' and I’ll be happy to assist you today.

 

Barbara Ballard: Hi

 

Amanda Jennings: Hi.

 

Amanda Jennings: I am sorry for your inconvenience and I will be glad to help resolve this issue with dropped calls. May I have your full name please?

 

Barbara Ballard: Barbara Ballard

 

Amanda Jennings: Ms. Ballard, please provide these 3 items; the 10 digit wireless number, the account holders name and last 4 digits of their social security number (or the account security code).

 

Barbara Ballard: xxxxxxxxxx

 

Barbara Ballard: Barbara Ballard

 

Barbara Ballard: xxxx

 

Amanda Jennings: Thank you. Please allow me 1-3 minutes to pull up your account.

 

Amanda Jennings: Is anyone else having this same issue?

 

Barbara Ballard: No, though the iPhone has the same variability of signal strength

 

Barbara Ballard: And I talk on the phone more than anybody at the office

 

Amanda Jennings: Ms. Ballard, I do apologize, however that area shows it should have sufficient signal strength for on-street or in-the-open coverage, but may not have it for in-vehicle coverage or in-building coverage based on the address you provided.

 

Amanda Jennings: Does it have this issue in all areas?

 

Barbara Ballard: No, only in the office.

 

Amanda Jennings: Thank you.

 

Barbara Ballard: (rare exception: driving down the Turnpike in questionable coverage areas, but that's to be expected)

 

Amanda Jennings: Let me check to see if there are ay new towers scheduled to come online in the near future for this location Ms. Ballard.

 

Amanda Jennings: I am sorry, I do not see any scheduled to come online soon.

 

Amanda Jennings: Wireless service uses a radio signal and just as your car radio at times begins to fade out and back in, so does a wireless signal Ms. Ballard.

 

Amanda Jennings: Now that we have addressed the dropped call issue, may I help you in any other way today?

 

Barbara Ballard: 8 dropped calls in 60 minutes is unacceptable.

 

Barbara Ballard: Especially with full coverage (6 bars right now)

 

Amanda Jennings: I am sorry, it is the low tower signal strength where you are.

 

Amanda Jennings: Is there anything else I can assist you with today?

 

Barbara Ballard: Downtown has low tower strength?

 

Amanda Jennings: Based on the 3G map coverage for the work address you gave me, you are in a low coverage area for 3G signal Ms. Ballard.

 

Amanda Jennings: You may want to turn on 2G when you are at work.

 

Barbara Ballard: 6 bars is low?

 

Amanda Jennings: Do you know how?

 

Barbara Ballard: no

 

Amanda Jennings: It has nothing to do with the bars on the phone, but the towers there.

 

Amanda Jennings: From the Home Screen select Settings.

 

Amanda Jennings: Select General.

 

Amanda Jennings: Select Network.

 

Amanda Jennings: Enable 3G will show ON. Select OFF Ms. Ballard.

 

Barbara Ballard: So I can use my voice calls at the office, then data everywhere else, and manually switch between them?

 

Amanda Jennings: Yes, this is fine.

 

Amanda Jennings: If you are on WIFI please be advised Visual voicemail and email will not work during this time.

 

Barbara Ballard: And the lower number of bars on GSM doesn't mean more dropped calls?

 

Barbara Ballard: (just went from 4 to 2 bars)

 

Amanda Jennings: Not necessarily.

 

Barbara Ballard: And back up to 5 bars

 

Amanda Jennings: Try to make a call using the area code and number and see if it drops now.

 

Amanda Jennings: Thank you Ms. Ballard.

 

Amanda Jennings: Let me know what happens.

 

Barbara Ballard: It'll take a while.

 

Amanda Jennings: You can test this and if the issues remains or gets worse, please let us know.

 

Amanda Jennings: Now that we have addressed the dropped call issue, may I help you in any other way today Ms. Ballard?

 

Barbara Ballard: Yes, when does my contract end?

 

Amanda Jennings: On the line 785-xxx-xxxx it ends on 9-26-2010. You can see this online by logging into myWireless via att.com/wireless.

 

Amanda Jennings: Click on My Profile.

 

Amanda Jennings: Under Profile information, click on the “User Information” tab.

 

Amanda Jennings: Scroll down to “Contract Information”.

 

Amanda Jennings: Click on Customer Service Summary.

 

Amanda Jennings: You can view the Customer Service Summary and

 

Amanda Jennings: Customer Service Summary Contract from this link.

 

Amanda Jennings: Is there anything else I can assist you with today?

 

Barbara Ballard: no, you've been very instructive

 

Amanda Jennings: Thank you for visiting the AT&T Live Support Chat. It has been my pleasure to assist you today, please click the close button to end your session.

 

Amanda Jennings: We value you as a customer with AT&T and we appreciate your business Ms. Ballard. A customer satisfaction survey will automatically appear and we would appreciate your feedback.

 

Chat InformationChat session has been terminated by the chat representative.

 

Done