There is no substitute.....
When the company I worked for introduced Quality Assurance principles in 1988, as part of my role I taught the history and application of Quality Management techniques to my staff. I used to hold up Arnott's Biscuits as a leading example. All Aussies will know and love Arnott's wonderful biscuits.....until not all that long ago they used to deliver their products in sparkling red vans that were never dirty, always shining clean and personally I had never found an Arnott's Biscuit that I didn't like nor that was presented and opened without perfection. Now those to me at the time were some important hallmarks of TQM (Total Quality Management) that I thought were great examples for my students....exceeding customer's expectations, consistent quality of product.
I know many of you will have studied and applied this stuff in your professional and perhaps personal lives in recent times. This mural of an Arnott's advertising sign brought back those memories and I still love their biscuits (many made within a couple of kilometres from us in Brisbane, at times I can still smell their vanilla creams!) - although they are not so good for me health wise these days. Sadly in some ways, Arnotts was sold to Campbell's (soups) of the USA quite a few years ago, amid some controversy about selling off the farm and is now owned by American investment company KKR - see link below.
Today, they have modified their advertising to simply..."There is no substitute".
This is one of a number of old signs at Scotty's Garage.
There is no substitute.....
When the company I worked for introduced Quality Assurance principles in 1988, as part of my role I taught the history and application of Quality Management techniques to my staff. I used to hold up Arnott's Biscuits as a leading example. All Aussies will know and love Arnott's wonderful biscuits.....until not all that long ago they used to deliver their products in sparkling red vans that were never dirty, always shining clean and personally I had never found an Arnott's Biscuit that I didn't like nor that was presented and opened without perfection. Now those to me at the time were some important hallmarks of TQM (Total Quality Management) that I thought were great examples for my students....exceeding customer's expectations, consistent quality of product.
I know many of you will have studied and applied this stuff in your professional and perhaps personal lives in recent times. This mural of an Arnott's advertising sign brought back those memories and I still love their biscuits (many made within a couple of kilometres from us in Brisbane, at times I can still smell their vanilla creams!) - although they are not so good for me health wise these days. Sadly in some ways, Arnotts was sold to Campbell's (soups) of the USA quite a few years ago, amid some controversy about selling off the farm and is now owned by American investment company KKR - see link below.
Today, they have modified their advertising to simply..."There is no substitute".
This is one of a number of old signs at Scotty's Garage.