International Institute of Paris - 2008 MBA Students

Instructor: Melcom Copeland, Adjunct Instructor

IT Management Course Description:

•Familiarize 2nd year MBA students with the different emerging information technologies

•Illustrate how IT can be used to increase organizational productivity and competitiveness

•Study the impact of IT on the operation and management of organisation

•Identify the best ways to implement and manage IT in the organisation

•Developed and organised curriculum content around the discussion of complex case studies that deal with the use and implementation of IT

•Primary topics covered: IT Global Sourcing (Offshore Outsourcing) Best Practices, Call Centre/Contact Centre Management, VoIP & IP Telephony, Software as a Service (SaaS), Customer Relationship Management (CRM), System Integration and Online Gaming and Gambling Technologies and concepts, Business Technology, Optimisation , and Managed Services

•Use of a pedagogical approach requiring in-depth preparation before the class and promoting active contribution from all the students during the class

Done