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About 92% of Indian Business Leaders Say Optimal CX is One that’s Immersive: Zendesk Study-
Zendesk, Inc. has released the company’s latest global Customer Experience (CX) Trends Report, revealing immersive experiences are fast becoming a key differentiator for brands to stay competitive and help ensure customers remain loyal. According to the report, 61% of customers globally are excited about experiences that are natural, convenient and fluid. Immersive CX is evolving into the new standard, redefining how companies engage with their customers. This change stems from what people are increasingly demanding of brands today: that they meet them where they are, under their terms, through seamless and engaging interactions. In fact, 92% of Indian business leaders believe that the optimal customer experience is immersive and integrates naturally into what customers are doing.
www.ncnonline.net/about-92-of-indian-business-leaders-say...
About 92% of Indian Business Leaders Say Optimal CX is One that’s Immersive: Zendesk Study-
Zendesk, Inc. has released the company’s latest global Customer Experience (CX) Trends Report, revealing immersive experiences are fast becoming a key differentiator for brands to stay competitive and help ensure customers remain loyal. According to the report, 61% of customers globally are excited about experiences that are natural, convenient and fluid. Immersive CX is evolving into the new standard, redefining how companies engage with their customers. This change stems from what people are increasingly demanding of brands today: that they meet them where they are, under their terms, through seamless and engaging interactions. In fact, 92% of Indian business leaders believe that the optimal customer experience is immersive and integrates naturally into what customers are doing.
www.ncnonline.net/about-92-of-indian-business-leaders-say...