DeVry GSCM 326 Final Exam 100% Correct Answers

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Question 1. 1. (TCO 1) At the turn of the century, Frederick Taylor’s scientific management philosophy worked well because of which of the following factors? (Points : 7)

 

 

 

Production quality was of greater concern than production quantity.

Unionization of workers did not exist.

Hand labor was dominant in manufacturing.

Workers lacked the education needed for doing planning.

 

 

 

 

Question 2. 2. (TCO 2) Which of the following best describes the role of a quality assurance department in a TQM organization? (Points : 7)

 

 

 

Assist managers in performing needed statistical tests.

Assure the customer of the quality of the product produced.

Direct responsibility for outgoing quality.

Replace defective output.

 

 

 

 

Question 3. 3. (TCO 3) ISO 9001:2008 requirements provide a basic structure for a(n) (Points : 7)

 

 

environmental protection system.

quality assurance system.

customer service system.

None of the above

Done