How to implement Live Agent Feature in Customer Support Chatbots

Chatbots and Virtual Assistants cannot answer all customer queries. Sometimes they struggle to understand the customer’s issue. In such a scenario, transferring the conversation to a human agent is the best solution. But doing this in a seamless manner is of utmost importance. We show how Smartbots implemented this feature called a live agent chatbot. To know more information, visit our site and book a demo with us!!

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