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syrow_blog-post_8
The Business Process Outsourcing (BPO) sector is the second largest from the Indian IT/ITES industry, of which Customer Service is the largest contributor.
The reasons for this, naturally, include all the benefits that international companies obtain by choosing to outsource to India. And there are quite a few motivating factors… reduction in operational costs, higher efficiency, improved operations, strong customer retention and easier handling of the workforce.
But what are the conditions that have led to this and are they getting any better?
Let’s find out…
syrow_blog-post_8
The Business Process Outsourcing (BPO) sector is the second largest from the Indian IT/ITES industry, of which Customer Service is the largest contributor.
The reasons for this, naturally, include all the benefits that international companies obtain by choosing to outsource to India. And there are quite a few motivating factors… reduction in operational costs, higher efficiency, improved operations, strong customer retention and easier handling of the workforce.
But what are the conditions that have led to this and are they getting any better?
Let’s find out…