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Bpo classes by YoungLogix
Voice process in business process outsourcing (BPO) is a subsection of BPO in which employee’s works in call centres where they would talk with customers. Voice BPO will be in charge of answering calls and speaking directly to customers. This is further split into 2 categories:
Inbound support outsourcing: Inbound support outsourcing is a process in which agents take the calls of clients or customers on behalf of a business or client. To solve their queries.
Outbound support outsourcing: Outbound Support Outsourcing is a process in which agents make the calls for the purpose of telemarketing, sales or fund-raising calls, contact list updating, surveys or verification services.
Bpo classes by YoungLogix
Voice process in business process outsourcing (BPO) is a subsection of BPO in which employee’s works in call centres where they would talk with customers. Voice BPO will be in charge of answering calls and speaking directly to customers. This is further split into 2 categories:
Inbound support outsourcing: Inbound support outsourcing is a process in which agents take the calls of clients or customers on behalf of a business or client. To solve their queries.
Outbound support outsourcing: Outbound Support Outsourcing is a process in which agents make the calls for the purpose of telemarketing, sales or fund-raising calls, contact list updating, surveys or verification services.