How to build an effective help desk knowledge base (KBase)

An infographic on how to build an effective help desk knowledge base (KBase) to improve agent productivity and customer satisfaction. Best practices included.

 

1. Keep your knowledge base up to date

2. Structure your KBase

3. Define an approval process

4. Enhance the search capability of your KBase

5. Determine who sees what

6. Manage your KBase articles effectively

 

To learn more visit here www.manageengine.com/products/service-desk/help-desk-know...

 

 

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