How-AI-Automation-Bots-are-Transforming-Customer-Support-in-the-Digital-Age

The convergence of AI, automation and bots could not have come at a better time to positively impact the touchpoints, to arrest the slide in Customer Experience. Robotic Process Automation has given way to its evolved successor – Cognitive RPA – thus effectively freeing up bandwidth for agents to discharge tasks that demand greater interactive skills and judgment. Read more @ www.wolkensoftware.com/ai-automation-bots-customer-support/

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