At a 150-bed hospital, things were out of control.

3-hour OPD waits. Exhausted staff. Patients walking out.

 

What turned it around?

→ Installed self-check-in kiosks

→ Sent real-time SMS queue alerts

→ Used AI to schedule better and fill no-show gaps

→ Introduced triage via telehealth and chatbots

→ Trained nurses to take the lead on basic care

 

It wasn’t about hiring more.

It was about using what we had — better.

 

Now:

• Wait times down 65%

• Patients happier

• Revenue up 22%

 

The system isn’t broken. It’s just waiting for a redesign.

Done