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The Incident Management Process – ITIL Framework

The Incident Management Process – ITIL Framework

How does Incident Management work?

Incident Management is responsible for managing the life cycle of an incident, starting from Incident Definition, creation till closure. Incident Management process is structured to manage Incidents reported ma...

 

www.ukbitsolutions.com/blog/the-incident-management-proce...

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Uploaded on September 19, 2019