GMC Software
GMC Software - Case Study: Large Enterprise Insurance Company
Challenges
Top drivers for purchasing GMC Inspire:
The ability to repurpose legacy templates and print output
Provide a seamless omnichannel customer experience
Reduce Costs
Consolidate multiple customer communications products to one end-to-end solution
Use Case
The client required the following capabilities:
Quickly proof and approve omnichannel communications
Integration with multiple IT systems
Added control over regulatory compliance
Results
The client evaluated the following vendors prior to selecting GMC Inspire:
HP Exstream
Thunderhead
Napersoft
Cincom Eloquence
Achievements:
Payback period of 12-18 months
Reduced time to create omnichannel communications by up to 50%
Increased cost savings by up to 50%
Increased customer satisfaction and Net Promoter Score by up to 25%
Increased the volume of customer communications by up to 50%
Streamlined processes and workflow automation
The ability to quickly and efficiently integrate multiple data sources into communications
Testimonials
“As an enterprise customer in the insurance space, we produce our own policy and claim forms and letters. We are migrating outputs gradually, but have had positive feedback on the ease of creation and the appearance of our customer communications.”
Source:
TechValidate survey of a Fortune 500 Health Care Company
GMC Software - Case Study: Large Enterprise Insurance Company
Challenges
Top drivers for purchasing GMC Inspire:
The ability to repurpose legacy templates and print output
Provide a seamless omnichannel customer experience
Reduce Costs
Consolidate multiple customer communications products to one end-to-end solution
Use Case
The client required the following capabilities:
Quickly proof and approve omnichannel communications
Integration with multiple IT systems
Added control over regulatory compliance
Results
The client evaluated the following vendors prior to selecting GMC Inspire:
HP Exstream
Thunderhead
Napersoft
Cincom Eloquence
Achievements:
Payback period of 12-18 months
Reduced time to create omnichannel communications by up to 50%
Increased cost savings by up to 50%
Increased customer satisfaction and Net Promoter Score by up to 25%
Increased the volume of customer communications by up to 50%
Streamlined processes and workflow automation
The ability to quickly and efficiently integrate multiple data sources into communications
Testimonials
“As an enterprise customer in the insurance space, we produce our own policy and claim forms and letters. We are migrating outputs gradually, but have had positive feedback on the ease of creation and the appearance of our customer communications.”
Source:
TechValidate survey of a Fortune 500 Health Care Company