InfoCepts- MicroStrategy and Cognos Branch Performance iPad app Dashboard

InfoCepts- This dashboard helps a helpdesk administrator to do detailed analysis on Helpdesk & ticketing system. It enables decision makers & Managers to understand the SLA's met by respective team members & overall performance for the department in support. Ticketing dashboard will give Managers a bird's eye view to analyze & take decisions on the performance of team, issues & managing shifts.

Done