Critical Mass helps organizations define, build, measure, and expand their Internet strategy and presence. We practice Customer Experience Management. Your customer is our focus. Your brand experience is our palette. Your business success is our reward.

Our capabilities include strategy, user-centered design, personalization, content management, application development, electronic marketing programs and site optimization. Whether you need to introduce new products, drive sales, reduce customer support costs, build loyalty or engage disparate channels we have the experience to help you drive results.