Erica Driver is a co-founder and principal at ThinkBalm. She is a leading industry analyst with 14 years of experience in IT. Erica is often quoted in mainstream and industry trade press including The Wall Street Journal, The New York Times, CIO, and Computerworld. Prior to co-founding ThinkBalm, Erica was a Principal Analyst at Forrester Research, where she launched the company’s Web3D coverage as part of her enterprise collaboration research. She was also the co-conspirator behind Forrester’s Information Workplace concepts and research. Link to my bio: thinkbalm.com/about-us/erica-driver/.