numero is a leading vendor of multi-channel customer interaction management solutions. Our software and services make it simple to interact with consumers and business partners in today's world of multi-channel and mobile communications.

numero interactive is a multi-channel Customer Interaction Management (CIM) solution that provides contact centres with possibly the most complete and cost-effective solution available today for customer enquiry management and business process automation. Through a combination of self-service capabilities, process automation and the streamlining of manual processes, numero is able to dramatically reduce the time and effort associated with the handling of customer interactions, irrespective of whether they are simple enquiries or complex transactions.

numero provide a range of packaged applications delivered as on-premise or software-as-a-service solutions, including:

•web chat

•web faq

•web self-service

•interactive text messaging

•telephony integration

•email management

•white-mail / document management

•twitter and facebook.

Each of numero's solutions is build on numero's world class enterprise contact centre management solution, numero interactive. In a single robust, configurable and future-proof package, numero provides an innovative and seamless combination of all of the products, features and technologies required to streamline contact centre operation and management:

•Multi-channel Customer Interaction Hub

•Intelligent Routing with NLP (Natural Language Processing)

•Business Process Automation

•Inbound and Outbound Document Management

•CRM (Customer Relationship Management)

•Case Management

•Workforce and Service Level Management

•Content Management, FAQ and Knowledgebase

•Task-oriented Unified Agent Desktop

•Web self-service

For more information please visit: www.thisisnumero.com