I am a competitive automotive management professional having experience through various positions such as technician, automotive marketing, service manager and director. I am a innovative individual with proven leadership and mangement skills. In short, I possess more than 27 years of experience in the retail servicing aspect of the automotive industry and have proven abilites to increase Customer Satisfaction Indices, track down new business opportunities, and lead dynamic, results-driven teams by instilling the framework of excellent customer relations into growth potential.

I build teams of cohesive exceptionally trained employees and strive to attain the highest CSI. This brings forth consistent growth and takes the dealership service department to the next level. Above average CSI is a benefit to the dealership in that it allows you to market your dealership from a position of strength which is a competitive advantage over your market area. The only way to attain high levels of CSI is by training, coaching and mentoring. Leadership by example!